The products acquired on www.joliearts.eu may be returned within a maximum of 14 calendar days from the date when you receive your parcel. Please send us an email at firstname.lastname@example.org, with your name, order number and the type of product you acquired.
We do not accept the return of:
Personalized orders, models and sizes which differ from those available on the website
Products which have undergone unauthorized interventions (watering, trimming or any other type of intervention).
The products delivered are made by hand and therefore may differ slightly in terms of shade and design. These differences are not acceptable as reasons for return.
Products may be returned in the following circumstances:
The product is not damaged in any way, the quality of the surfaces decorated with plants matches the quality upon shipping, and the product has been kept in optimal humidity, temperature and light conditions.
The return packaging must ensure that the product reaches us safely and undamaged (without any scratches, cracks, chipping, denting, other frame or plant damage).
Products must be returned with the original labels intact and accompanied by all the documents and accessories with which they were delivered.
Nonconformities caused by the exposure of the products to less than optimal environments cannot be imputed to the seller and do not constitute a reason for return.
All return costs are covered by the buyer, the amount paid for the product will be returned on the same card used to make the initial payment within 3 - 30 days from the date of acceptance of the return.